Executive - Travel & Quality Assurance

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Manage and coordinate roadshow bookings including flights, hotels, meeting venues, transfers, and visa arrangements
• Handle client travel bookings and ensure all travel requirements are accurately arranged and confirmed
• Conduct client travel and quality assurance calls to confirm itineraries, address concerns, and ensure service satisfaction
• Oversee and update CRM roadshow costs, ensure accuracy, and release finalized roadshow booking summaries
• Prepare and review daily, weekly, and monthly travel and cost reports, PRs, and vendor invoices
• Ensure compliance with Travel & Quality Assurance standards, service level agreements, and internal policies
• Support and coordinate with the Travel team on operational and QA-related tasks
• Liaise closely with internal departments such as Finance, Sales, DTS, Marketing, and external travel vendors
• Organize and manage staff travel arrangements and international roadshows end-to-end
• Monitor quality of service from airlines, hotels, visa providers, and travel partners, escalating issues where required
• Maintain accurate electronic and digital filing of all travel-related documentation
• Perform other related duties as assigned by management

• Bi-lingual French & Arabic preferred
• Strong ability to maintain a high level of confidentiality and discretion at all times
• Strong communication skills with a focus on delivering high-quality client service
• Professional, proactive, and friendly manner
• Ability to work independently as well as collaboratively within a team
• Excellent planning, organizational, and time-management skills to meet deadlines
• Ability to prepare, review, and process a wide range of documents with strong attention to detail
• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Previous experience in travel coordination, hospitality, or visa processing preferred