Front Office Associate

The first hotel in the Middle East to join Marriott’s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, cafés, and restaurants, while its own signature dining experiences include Santé Ria, Village Bistro, and The First Collection’s award-winning Risen Café & Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.

About The First Group Hospitality 

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Summary:

The Front Office Associate is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately.

Key Responsibilities:

• Ensure brand standards, policies and procedures are adhered to at all times.
• Greet and welcome all guests approaching the front desk
• Being able to perform all front office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, room availability status for any given day
• Be familiar with all the front office software required for the position
• Ensure that all hotel standards are met when assisting the guests and handling information
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
• Review front office logs, trace file and credit limit daily
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups
• Be aware of closed out and restricted dates
• Coordinate with front office supervisor in performing daily task or during the shift
• Be familiar with hospitality terminology
• Have knowledge of emergency procedures and assistance as needed.
• Always use proper etiquette when communicating with guests and associates
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
• Maintain and market promotions and guest programs
• Perform any other works as and when assigned by the supervisor and/or management

• At least 1+ years experience working at the reception in a 4/5* property with 250+ inventory.
• 1 year experience Front Office computer literacy 
• Excellent communications skills with proficiency in speaking and writing English.
• Team player with excellent planning, organizing skills and excellent problem-solving skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality and good grooming.