Guest Service Agent

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. 

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand – it is a commitment, a passion, and a journey into Dubai’s finest.

The First Collection Marina

Ready to join Dubai's dynamic hospitality landscape? Become a part of our valued team at The First Collection Marina, where we are dedicated to excellence in hospitality.

Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views while its top-notch facilities and amenities include a rooftop pool, in-house spa, and 24-hour gym. Exceptional dining experiences also await, including authentic Italian cuisine at Alloro and all-American BBQ at the Blacksmith Bar & Eatery. 

Blending urban energy and maritime serenity, The First Collection Marina is steps away from Dubai Marina’s waterfront promenade and The Walk at JBR, while neighbouring attractions can be quickly accessed with our shuttle service. Additionally, guests can enjoy complimentary getaways to Soluna Restaurants and Beach Club, The Palm.

Join us in delivering incredible hospitality experiences in one of the world's most exhilarating destinations. The next chapter in your career awaits at The First Collection Marina.

Job Summary:

Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

KEY RESPONSIBILITIES

• Greet and welcome all guests approaching the Front Desk in accordance with hotel standards.
• Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
• Be familiar with all the Front Office software required for the Front Office Receptionist.
• Ensure that all hotel standards are met when serving the guests and handling information.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Use proper etiquette at all times when communicating with guests and associates.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain and market promotions and guest programs.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.

Skills and Qualifications:

• Degree in hospitality management and/or similar work experience or certified accreditation.
• Minimum 1 year experience as Receptionist in 4/5* property.
  
• Excel, Word, Power Point, FBM, Opera, Computer Skills.
  
• Proficiency in English, multilingualism will be considered an advantage
• Excellent problem resolution skills along with outstanding communication and active listening skills
• Ability to work flexible hours
• Highly responsible and reliable with a professional presentation