Front Office Coordinator

About the First Collection at Jumeirah Village Circle

Unleash the explorer in you at The First Collection at Jumeirah Village Circle, an upscale hotel located in in the heart of JVC. Our 491 well-appointed rooms and suites make for the perfect retreat after a busy day of discovering the city, or attending business meetings. Centrally located, the district of JVC offers convenient access to the entire city. The area is connected to three main roads, while bus networks and the hotel’s shuttle service will keep you seamlessly connected to the city. Dubai Marina, Downtown Dubai and The Expo 2020 site are all within a 20-minute drive. The community of Jumeirah Village Circle (JVC) provides a number of family friendly conveniences including the Circle Mall, public parks and restaurants, which are all easily accessible from the hotel. Our signature restaurants and bars provide trendy venues to enjoy a refreshing cocktail or a mouth-watering meal. Santé Ria oozes with full bodied Latino spirit that serves mouth-watering flavours inspired by the vibrant cultures of South America. The Village Bistro offers a vibrant, family-friendly dining experience where guests will enjoy an à la carte menu options and international buffets. The Village Bistro also serves the terrace and pool deck where guests will be able to enjoy a refreshing dip and al fresco dining. The hotel also offers a number of leisure facilities including an exclusive club lounge, a large outdoor swimming pool, a gymnasium and male and female massage treatment rooms.

About The First Collection

The First Collection, brings together the key hotel, hospitality, and lifestyle assets of The First Group under one exciting and progressive brand. Comprising of five operational hotels and a pipeline of seven upper midscale hotels that will launch under The First Collection banner, the company has ambitious growth plans across the UAE. The First Collection also encompasses popular dining outlets including MasterChef, the TV Experience, Lola Taberna Española and Ikigai, which have received acclaim for delivering unique and exceptional dining experiences.  

The First Collection at Jumeirah Village Circle

Put your career first by embarking on a rewarding journey with the First Collection at Jumeirah Village Circle. We understand that our employees are the face of the company and providing our guests with memorable experiences is at the forefront of everything to do. To support this, we provide our employees with tailored training and development opportunities to help them grow in terms of their career and personal objectives.

We are committed to hiring talented and energetic individuals who will enrich the stay of every guest. To achieve this we focus on providing a work environment that inspires motivation and retaining employees. We offer comprehensive benefits to our employees, which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Job Summary:

The Front Office Coordinator is responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the organization.

Key Responsibilities:

• Provide exceptional customer service in person and over the phone to guests, adhering to front door/guest and Security procedures.
• Oversee the guest service area to ensure efficient telephone and mail communications, maintaining a professional image both internally and externally.
• Manage office supplies by organizing, maintaining, and communicating needs on a weekly basis.
• Coordinate the maintenance and alteration of office areas and equipment to ensure a functional and professional environment.
• Schedule and coordinate team duty rosters for the front office team.
• Organize and schedule front office meetings and briefings to keep the team informed and aligned.
• Handle guest inquiries, complaints, and requests professionally and promptly, ensuring customer satisfaction and escalating issues when necessary.
• Provide administrative support by assisting with general tasks such as data entry, filing, and photocopying.
• Manage correspondence by sorting and distributing incoming mail and packages, as well as preparing outgoing mails.
• Respond to guest reviews and update comments in guest profiles to maintain a positive online reputation.
• Keep detailed records of guest interactions and requests to improve service and meet guest expectations.
• Manage guest reservations and booking systems efficiently.
• Maintain guest databases and records accurately.
• Diplomatically and efficiently address guest complaints and issues, finding appropriate solutions to ensure guest satisfaction.
• Escalate complex issues to higher management when necessary for resolution.
• Collaborate effectively with other departments, such as housekeeping, maintenance, and security, to fulfil guest requests and ensure a seamless guest experience.
• Ensure all the month-end reports are updated correctly before the deadline.
• Maintain records of guest interactions and requests.

Skills and Qualifications:

• Atleast one year of experience working as a Front Office Coordinator in a 4/5 * hotel
• Excellent communications skills with Proficiency in speaking and writing english.
• Good communication skills and interpersonal skills
• Extremely agile as the job demands speed and efficiency in its execution
• Team player with excellent planning and organizing skills
• Able to work flexible working hours with rotating shifts
• Pleasant personality with good problem-solving skills