Cluster Reservations Intern

Posted Date 3 months ago(26/10/2022 07:21)
Job ID
Job Location
The First Collection - Business Bay


Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.


The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.


With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Job Description

  • Enter reservations into the PMS according to standard operating procedures. Sending confirmation details accordingly based on standards.
  • Assist with Administration tasks such as filing of Forms, LPOs and Commission invoices.
  • Answering inquiries via e-mail, extranet, Whatsapp Business and other modes of guest communication in a professional and timely manner.
  • Contact guests for booking reconfirmation ensuring key information such as arrival time, preferences, etc. are properly noted on the booking. and communicated to other departments involved.
  • Familiarization with our Hotel’s online presence on Brand.Com, Vanity Websites, OTAs and other channels.
  • Assist with the maintenance of guest profile (updates, merging, etc).
  • Ensure tasks assigned on checklist are actioned according on daily basis.

Desired Skill & Expertise

  • College Graduate (Hospitality Course if a plus)
  • Fluent in English (verbal and written)


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