Cluster Learning & Development Executive

Posted Date 2 weeks ago(03/08/2022 10:02)
Job ID
Job Location
The First Collection at JVC


The First Collection Jumeirah Village Circle


About the First Collection Jumeirah Village Circle:

Unleash the explorer in you at The First Collection Jumeirah Village Circle, an upscale hotel located in in the heart of JVC. Our 491 well-appointed rooms and suites make for the perfect retreat after a busy day of discovering the city, or attending business meetings. Centrally located, the district of JVC offers convenient access to the entire city. The area is connected to three main roads, while bus networks and the hotel’s shuttle service will keep you seamlessly connected to the city. Dubai Marina, Downtown Dubai and The Expo 2020 site are all within a 20-minute drive. The community of Jumeirah Village Circle (JVC) provides a number of family friendly conveniences including the Circle Mall, public parks and restaurants, which are all easily accessible from the hotel. Our signature restaurants and bars provide trendy venues to enjoy a refreshing cocktail or a mouth-watering meal. Santé Ria oozes with full bodied Latino spirit that serves mouth-watering flavours inspired by the vibrant cultures of South America. The Village Bistro offers a vibrant, family-friendly dining experience where guests will enjoy an à la carte menu options and international buffets. The Village Bistro also serves the terrace and pool deck where guests will be able to enjoy a refreshing dip and al fresco dining. The hotel also offers a number of leisure facilities including an exclusive club lounge, a large outdoor swimming pool, a gymnasium and male and female massage treatment rooms.


About The First Collection:

The First Collection, brings together the key hotel, hospitality, and lifestyle assets of The First Group under one exciting and progressive brand. Comprising of five operational hotels and a pipeline of seven upper midscale hotels that will launch under The First Collection banner, the company has ambitious growth plans across the UAE. The First Collection also encompasses popular dining outlets including MasterChef, the TV Experience, Lola Taberna Española and Ikigai, which have received acclaim for delivering unique and exceptional dining experiences. 


The First Collection At Jumeirah Village Circle

Put your career first by embarking on a rewarding journey with the First Collection Jumeirah Village Circle. We understand that our employees are the face of the company and providing our guests with memorable experiences is at the forefront of everything to do. To support this, we provide our employees with tailored training and development opportunities to help them grow in terms of their career and personal objectives.

We are committed to hiring talented and energetic individuals who will enrich the stay of every guest. To achieve this we focus on providing a work environment that inspires motivation and retaining employees. We offer comprehensive benefits to our employees, which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Job Description

Learning & Development

  • Conduct all Training Needs Analysis for the Hotel – Establishing core competencies required for key positions and identify/develop training programs for all development needs
  • Establish and drive a high level of Leadership strength and competence through training/seminars/ resources
  • Establish a departmental trainer platform to drive effectiveness in the delivery of training programs and recommendation for improvement
  • Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities
  • Create a talent pool of high potentials within the business from the Annual Performance Appraisals
  • Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals
  • Develop a network with other L&D professionals to learn best practices and establish game-changers to the business
  • Manage the day to day activities of the L&D function, ensuring proper documentation and compliance of mandatory training and assessments
  • Support and establish a learning culture within the hotel


Quality Assurance

  • Review and analyze hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve
  • Participate in the daily Operations meeting
  • Lead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis – monitor improvements and communicate progress)
  • Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experience
  • Develop and conduct service quality and brand standards audits
  • Educate colleagues on the brand standards and ensure departmental training related to standards are taking place
  • Lead and support departments in the annual quality evaluation audit
  • Takes necessary actions post quality evaluation audit and guest experience evaluation

Desired Skill & Expertise

  • At least 3 years of experience working in a similar role within the hospitality industry.
  • You should be enthusiastic, spontaneous, & emphatic.
  • Strong interpersonal skills and excellent command of written and spoken English. 
  • Should be result-oriented and self-motivated along with a positive attitude.
  • Able to think laterally and display a high level of integrity.
  • Able to impact and influence others.
  • Strong team player, enthusiastic and flexible.


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